FREQUENTLY ASKED QUESTIONS
Thanks for your interest in Houndstooth Grooming Company. Below are a few of the most common questions that we received in regard to our products. If you cannot find the answer to your questions below, please feel free to use the "Contact Us" page to submit a question or request.
Q: How much does shipping cost?
A: Shipping is charged at a flat rate of $5.00 per order. Multiple orders will be charged separately for shipping. Free shipping in the domestic US is applied on orders over $50
Q: Do you offer International shipping?
A: We currently only ship to the domestic US. We are constantly growing and very soon we will be offering International shipping. It is our goal to provide our customers with a cost efficient shipping method and we are hard at work developing cheaper international shipping rates. Please feel free to subscribe to our mailing list for future updates on International shipping.
Q: How long will it take to receive my order?
A: Please allow 5-7 business days for shipment of your product order (Domestic US). All orders placed during the weekend (Friday - Sunday) will not ship until the following Monday. Orders placed prior to Noon MST will be shipped the same business day.
During holidays, allow additional time for shipping (in most cases 7-10 business days). Shipment of apparel items will take longer due to actual printing and fulfillment. Printing/fulfillment time (usually 3-6 business days) should be added on to the estimated shipping time. For more information regarding apparel shipment, please feel free to contact us at email@example.com
Q: Is Sales Tax applied to my order?
A: All orders shipped from HoundstoothMen.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is applied at checkout prior to an order being placed.
Q: Can I use multiple promotional codes on one order?
A: It is almost always the case that one promotional code can be used at the time of order. However, this depends on the type of promotion(s) being run at the time of order. We do not allow for multiple codes to be used at one time.
Q: Do you test your products on animals?
A: Absolutely Not! With a mission so closely tied toward helping dogs, it would go against every belief of ours to test any product on any animal. It is our promise to never test any of our products on animals.
Q: What Charities and/or Organizations do you work with to fullfill your Mission?
A: We work with many different charities and organization who align directly with our mission. These charities and organizations vary as there is not one sole partner that we work with. We take extreme pride in our mission and would never work with any partner who is not fighting for the same cause.
Q: How do plan on fullfilling your mission of making sure all dogs find a forever home?
A: Finding all dogs a forever home is an extremely large task. Although we do realize the vast numbers regarding homeless dogs, we are fighting every day to make sure we succeed in our goals. We do this in a number of different ways. A portion of all of our proceeds goes to the organizations that we support. Furthermore, we believe that to fight a cause you must be active in your community. We love contributing to organizations and events through sponsorship and donation. Moreover, we use our voices and partnerships to build further awareness. You can read more about our great cause on the "Mission" page.
Q: I am a charity or organization who aligns directly with your mission and would love to partner. How do I contact you?
A: Awesome! We love the possiblity of working with new partners who have a hand in fighting for the same cause as us! Please use the "Contact Us" form and provide some information about your organization. You can also email us directly at firstname.lastname@example.org
Q: Where are your products made?
A: Every one of our products are American made and manufactured in the USA.
Q: How can I exchange or return an item I bought from Houndstooth Grooming Company?
A: Please see the bottom of our "Terms and Conditions" page at the bottom of our website.
Q: How do I get in contact with you regarding questions, concerns or suggestions?
A: Please use the "Contact Us" page for all inquiries. The "Contact Us" page can be found in the menu on the top of our website.
Q: Do you offer any wholesale opportunites for Barber shops, Salons, or Retail Stores?
A: If you are interested in carrying our line, please submit all inquires through our "Wholesale" page listed in the menu at the top of our website. You can also feel free to email us at email@example.com